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Frequently Asked Questions

Shipping

How much does shipping cost?

Shipping is FREE on every order, with no minimum, to all 48 markets we ship to.

How long does delivery take?

Orders are processed within 1-2 business days and standard delivery takes 7-15 business days, with full tracking emailed to you.

Which countries do you ship to?

We ship to 48 markets: the US, Canada, all EU countries, the UK, Norway, Switzerland, Iceland, Liechtenstein, Australia, New Zealand, Japan, South Korea, Singapore, Israel, Hong Kong, Taiwan and the Gulf states.

How do I track my order?

As soon as your order ships you'll receive an email with the tracking number and a live tracking link.

Sizing

What size should I order?

Match her height first — see our size chart at sunnyfashion.store/pages/size-guide. Every product page also lists the real measured chest, waist and length per size. If she's between sizes, size up.

Do your dresses run true to size?

Yes, we follow standard US girls sizing (2-14), and we publish hand-measured dimensions for every style so you can check before buying.

Returns & exchanges

What is your return policy?

30-day returns: contact us within 30 days of delivery for a return or exchange. Items must be unworn, unwashed and in original condition.

Who pays for return shipping?

For change-of-mind returns and size exchanges, return postage is paid by the customer — please use a tracked service. If the item is faulty, incorrect or damaged in transit, we cover it: email us a photo and we'll refund or replace it, usually without asking you to send anything back.

How do I start a return or exchange?

Email [email protected] with your order number and we'll take care of it. For a size exchange you cover the return postage; we ship the replacement to you at no extra charge.

When will I get my refund?

Refunds go back to your original payment method within 5 business days of us receiving the return.

Payment

Which payment methods do you accept?

PayPal and major payment methods via our secure hosted checkout. Card details are handled entirely by the payment provider and never stored by us.

What currency will I be charged in?

All orders are charged in US Dollars (USD). Prices shown in other currencies are approximate conversions for convenience.

Still have a question? Email [email protected] — we reply within 24 hours.

FAQ — Shipping, Sizing, Returns & Payment | Sunny Fashion